Our Skills Development Fund Training is tailor made for small business owners or managers eager to enhance their team's skills. Our talented professors lead a wide variety of courses dedicated to workplace success.
Reducing costs growing profitable revenue by 20% + requires people with a fundamental understanding of financial terms and principles. Vision 20/20 + Finance is a board game simulation of a manufacturing company that includes all the excitement and financial hassles of running a business.
This course will provide an Introduction to the U.S. Health care delivery systems and the role of Customer Service leading to efficient, quality patient care in each healthcare environment. It will cover career possibilities and overview of professional opportunities for persons within the health care industry along with requirements for entry into the health care career field. Basic knowledge required for performing various staffing roles involved in Customer Service such as - Front Desk, Medical Records, Medical Assistants, and insurance processing are explored.
Graphic Design is an exciting way of communicating designs through visual content. Learn how to develop enhanced visual concepts and create effective, exciting user experiences. CVC’s Creative Graphic Design Program is an intermediate level course that builds upon foundational Graphic Design concepts. Utilizing skills such as: brainstorming, innovation, concept development and actualization, this course will help you to take your designing to a new level. In addition, you will participate in exercises and activities that focus on: utilizing new techniques for design and composition.
This workshop provides an in-depth look at how to achieve the kind of excellence in customer service that contributes to customer loyalty and advocacy. Our success depends on having customers who are beyond satisfied customers who are loyal and even our advocates in the marketplace.
This interactive workshop is for employees who are responsible for developing departmental or organizational goals, and for communicating a compelling vision (supervisors, project leaders, team leaders, managers, executives)
This learning program is designed to teach participants with limited English proficiency the reading, writing and speaking, and listening comprehension skills that will aid in enhancing work-related communication.
This learning program is designed to teach participants with limited English proficiency the reading, writing and speaking, and listening comprehension skills that are more advanced than Level 1 basic skills and that will aid in enhancing more advanced work-related communication required in work activities that require more advanced communication skills. Prerequisite for this class is haven taken English as a Second Language Level 1: Customized for Manufacturing Vocabulary.
Gain the skills and tools needed to effectively operate and grow a small business and enhance overall profitability. Essential Skills for Small Business Program provides the concepts and skills necessary for starting and operating a small business including: planning, organizing, staffing, managing, financing, marketing, and accounting functions. In addition, you will participate in exercises and activities that focus on: branding, business sales, contracts, applications, negotiating and networking.
Participants learn the intermediate level of tracking data critical to operations using spreadsheets, charts, graphs, and tables to assist in analysis of performance data.
This is an 8 hour course designed to equip the student with basic life-saving skills that may be required in both emergency and non-emergency settings. The curriculum and certification is by Medic First Aid, Inc. and follows the current guidelines for First Aid and CPR as indicated by the ECC committee of the American Heart Association. Course can be taught on-site at industry location. This course will teach you how to administer CPR and First Aid and use an Automated External Defibrillator (AED), and follow Blood Borne Pathogens clean-up procedures. All participants will receive a CPR/AED/First Aid skills card.
Most employees do not knowingly violate a law or policy. Instead, many ethical violations occur when an employee is faced with a difficult choice that requires the employee to balance competing interests where the right choice is not clear. Instead of simply preaching to employees the importance of ethical behavior, effective code of conduct training uses interactive audio-visual scenarios to address the "gray areas" and provides employees practical skills for identifying and resolving these ethical dilemmas. This course will continue the second day and provide managers and supervisors a systematic, proven system for confronting and solving attitude problems with confidence. Trainees will be trained to find out what motivates today’s employees---and the secret to getting them to be consistently productive, even when the supervisor is not around.
This training assists participants who may be potentially exposed to significant chemical, physical or biological hazards. All modules meet or exceed the OSHA, DOT and EPA guidelines for training content.
This critical class provides an overall review of HIPAA requirements with emphasis on privacy and confidentiality. Defined topics include protected health care information (PHI) and individual identifiable healthcare information (IIHI). Participants will gain knowledge of the rules and regulations contained in the health care information portability and accountability act of 1996 (HIPAA) for using, protecting and securing patient information. Participants will be educated in understanding the covered entities (CE) responsibilities, understanding patient’s rights, and definition of a business associate with regard to responsibilities of the CE to notify and obtain a signed business associate agreement with each entity that the practice/business works with that could have access to PHI. In addition, changes to the HIPAA Legislation under the American Recovery and Reinvestment act of 2009 will be reviewed.
All physicians, non-physician medical providers, managers, coding and billing staff, and all other personnel will be trained annually on the HIPAA Policies and Procedures as required under the HIPAA HITECH Act.
Learn how to conduct employment interviews that will ensure only the best candidates are selected to meet job requirements. This workshop will enable you to successfully elicit critical information from candidates, including past performance and behavior.
This course will introduce students to electronic accounting concepts, and show students how to use accounting for business software to meet their business financial needs. Students will learn how to save time on simple bookkeeping tasks making it easier to focus on their business.
This course will cover intermediate electronic accounting and a continuation of the study of computerized accounting principles with in-depth coverage of theoretical concepts and financial statements. Topics include generally accepted accounting principles and extensive analyses of financial statements.
This course will focus on using the computer to maintain accounting records with an emphasis on accounts payable.
This course covers the medical record (written or electronic) requirements for documentation. In addition to how to audit the medical record for fraud and abuse compliance, it includes an overview of coding and reimbursement guidelines.
This course provides training in key principles of customer satisfaction through excellence in service. Basic customer satisfaction principles and techniques are explored.
This course will cover compliance and Regulatory Guidelines from the Office of Inspector General (OIG) along with applicable federal regulations. Centers for Medicare and Medicaid Services will be discussed (CMS) along with the Medicare Advantage Plan Requirements. Applicable Federal Regulations, State Regulatory Compliance and Private Carrier Contracted Requirements will also be addressed.
This is an Introductory Course to 3D Printing Technologies.
This course will use different perspectives to contrast IoT with other Web offerings, and how IoT creates new opportunities to create solutions, businesses, and non-profits.
This program focuses on key concepts for leadership development and is customized to fit the customer needs. Learning concepts and exercises may focus on topics such as: Emotional Intelligence, Coaching for Commitment and Success, Conflict Management, POLARIS, Strategy and Performance, High Performing Teams, Focus on Commitment, and Performance Appraisal. Participants learn how to use key concepts to be an effective leader.
This course is designed to help potential, entry level, and mature leaders establish a foundation for organizational excellence. It provides proven approaches, skills, and techniques to lead people and manage performance. Participants will experience enhanced learning and information application through interactive exercises, case studies, and execution methodologies. Participants will also create their own self development plan for leadership excellence. The organization will likewise derive benefit from the participant’s increased knowledge and skills as the participant journeys toward the goal of excellence.
This course is designed to help potential, entry level, and mature leaders learn and integrate workplace performance tools to achieve organizational excellence. It provides proven approaches, skills, and techniques required to lead individual and organizational performance. It also provides the tools to manage mission critical processes with minimal waste, maximum efficiency, and safety. Participants will experience enhanced learning and application through interactive exercises, case studies, and execution methodologies. Participants will utilize their own self development plan for leadership excellence. The organization will benefit from the participant's increased knowledge, leadership skills, and performance management tools to improve the current state of performance toward the goal of excellence.
This course is designed to assist leadership in developing people, leading people and providing the skills needed to assist personnel with the aptitude to accomplish departmental or organizational goals.
In this 1 day class, it will spell out the linkage between an organization's culture and its management system including performance measures & management, and management habits and routines. This class will provide a framework to see the differences between lean and traditional cultures, and details the practices, tools and thinking for establishing lean management.
This course will address medical practice management scope from software used to assessments, diagnosing criteria, treatment plan, therapeutic techniques, symptoms and characteristics of injury, internal systems and compliance as relates to musculoskeletal rehabilitation following trauma.
This course is for construction, building development teaches health and safety awareness by helping supervisors and workers reduce the risk of workplace hazards.
raining for issues related to employee policies regarding harassment in the workplace. A certificate of completion will be provided for the student and .2 CEU credits from Cedar Valley College.
The employee will be trained on code of conduct and the regulatory laws, Stark Law, the Anti-Kickback Statute, and reporting and disciplinary actions, as well as management training regarding Recovery Audit Contractor (RAC) audit information.
This occupational Safety and Health Administration (OSHA) 12 Hour Construction Safety Course was developed to provide construction workers, supervisors, and personnel with the tools they need to manage worksite safety and health. Upon course completion, participants receive a Department of Labor OSHA construction or general industry and health course completion card.
This 30-hour workshop is interactive and intended to provide a variety of training to workers with some safety responsibility. This workshop is ideal for supervisors with safety and health responsibilities, foremen, and all workers involved in a construction project environment. This course is designed to teach construction workers about their rights, employer responsibilities, how to file a complaint, as well as how to identify, abate, avoid, and prevent job related hazards, injuries, and illnesses. Upon successful completion of the course, participants pass each section assessment given during this workshop, each successful participant to receive an Occupational Safety and Health Administration (OSHA 30 hour) Construction Industry Safety and Health completion card from the local OSHA Training Institute.
This course will provide a comprehensive overview of the Occupational Safety and Health Administration (OSHA) compliance guidelines for the Healthcare Industry Providers and staff. All staff (including providers) will be trained through interactive, online training on client’s customized OSHA policies which will be consistent with OSHA’s training requirements under 29 CFR 1910.1200 and 29 CFR 1910.1030. OSHA requires that healthcare employees be categorized according to any exposure to risk and requires that training be performed for those at any risk of exposure within 10 days of hire, annually thereafter, and when there are any changes in processes within the entity or changes in the rules and regulations. In addition, all practices must have a written plan addressing Bloodborne Pathogens and a Hazard Communication Plan along with several other detailed requirements depending on the organizations services and risks.
This course will provide a comprehensive overview of the Occupational Safety and Health Administration (OSHA) compliance guidelines for the Healthcare Industry Providers and staff. OSHA requires that healthcare employees be categorized according to any exposure to risk and requires that training be performed for those at any risk of exposure within 10 days of hire, annually thereafter, and when there are any changes in processes within the entity, or changes in the rules and regulations. In addition, all practices must have a written plan addressing Bloodborne Pathogens and a Hazard Communication Plan along with several other detailed requirements depending on the organizations services and risks.
This course focuses on medical terminology as it addresses the revenue cycle of a medical office, ethics and data collection, along with charting and medical record documentation guidelines. Privacy and security compliance are stressed in accordance with HIPAA.
Utilizing a systematic process to attack and solve problems is a reliable way to eliminate hassles and waste from the work environment. This workshop provides both individuals and teams with a roadmap to follow, a common language for solving problems, and a set of tools and techniques to apply. If your organization experiences unnecessary delays, wasteful steps, gaps in the work flow, or just everyday problems, this workshop is a must for you.
Every business know that time is money. Workers need to be able to use their time efficiently and effectively to produce the best results. Often, communication is the bottleneck that slows down processes. An inability to communicate effectively with each other can result in not only lost time, sales, and productivity, but also can result in misunderstandings and a negative workplace culture. By focusing on communication strategies first, workers can navigate their processes with ease and focus on the tasks that need to be accomplished. Through practical time management tips and productivity tools, students can learn how to accomplish more in less time. The combination of communication and productivity is essential for workplace success.
All levels of leaders play an important role in an organization. Each leader must embrace accountability, ownership and empowerment to be equipped to meet the demands for high performance. CVC’s Results Driven Leadership at All Levels Program provides leadership skills to create an atmosphere of responsibility and continuous improvement. In addition, you will participate in exercises and activities that focus on: effective communication, time management skills and productivity, team building, internal and external customer service.
As a manager, your success is based on how well you get work done with and through others. Yours success is not measured simply by your own contributions. Leading people, effective communication, and supportive coaching and feedback are the foundation of your role as manager. CVC’s Results Driven Leadership Program provides these skills and others that every leader must have to achieve success. In addition, you will participate in exercises and activities that focus on: leading diverse teams effectively, time management skills and internal and external customer service.
Enhance your sales career. Overcoming objectives, asking open ended questions and closing the sale are essential skills for successful sales professionals. Sales and Relationship Selling Program will equip you with the cutting edge skills needed to achieve expected sales outcomes and improve your performance. You will gain essential tools necessary to meet and exceed the overall organizational sales and accountability goals. Throughout this workshop, you will practice, reinforce and experience firsthand the techniques you have learned. In addition, you will participate in exercises and activities that focus on: behaviors, characteristics and skills of successful sales professionals.
This course is designed to provide participants with a foundation of knowledge on Key Performance Indicators (KPI’s) that drive the revenue of an automotive service operation. There are over 100 data points generated from vehicles brought to franchise car dealers and aftermarket repair facilities for maintenance and repairs that are used for analysis and diagnostics. This course focuses on service operations management system along with how to calculate the supplemental data required to understand the business. KPI’s included in the course: Repair Order (RO) count, unique VIN count, Avg. Days Open, Share Value, Hours Per RO, Work Mix, Effective Labor Rate, Items per RO, Menu Items, MPI Items, Expenses Per RO, Parts to Labor Ratio, Avg. Car Age, Avg. Car Mileage. KPIs are the driver of service operation revenue and with this new foundation of knowledge a manager has a leg up in the marketplace.
Feedback is a necessary part of work. Whether we need to give feedback to our supervisor, a peer, or an employee, it can be a difficult and daunting task. Feedback is necessary regardless of job title or position of authority. We all must be able to give and receive feedback. How do you give feedback without being negative? How can you spare someone’s feelings during the feedback process? In this course, we will focus on making feedback a common part of your workplace culture. When feedback is something you can do easily and with kindness, it becomes less scary. We will also discuss how to receive feedback without going on the defense. This course will focus on all types of feedback including strategies on how to give feedback regularly, how to receive it masterfully, and the best strategies for conducting on-going feedback within your organization.